Our Most Current Office Protocols

These guidelines are in place for the safety of both our patients and our staff.  These guidelines keep us compliant with recommendations and mandates from the state and federal agencies.  These guidelines are effective during the global COVID-19 pandemic and will remain until further notice.  These guidelines are to be followed strictly without exception.

Social Distancing of Patients

This office will make every effort to keep patients 6 feet apart at all times and minimize their exposure to our office, staff and other patients.  This will be done through one-way traffic flow in our office and also a car waiting process.  One-way traffic has been mapped out for entering and exiting the building, arrows, signs and floor Xs where patients may possibly have to wait behind another patient.  Our lobby was reduced to only leather chairs and are 6 or more feet from each other and from where any patient may stand at the check-in window.

  • Patients will enter the lobby to be screened at registration
  • Patients will be taken directly to a private room
  • Upon departure, patients will be advised to exit to the Check Out window for any appointment or purchase needs and then exit the building via the side entrance behind the front desk.
  • Only one person in a room with a patient at a time (no visitors/guests)
  • Encourage all patients to utilize the early check-in process through your appointment reminder email to minimize lobby time and use of iPads.

Temperature Check and Screening–Edited per State of OHIO & CDC guidelines on 5/14/2020

Each patient will follow the COVID 19 patient questionnaire policy.  Patients coming to our office are required to have:

  • Temperature checked and under 100.0 F (OHIO)
  • We expect certain patients may have a fever due to the condition their appointment is for (ie. post-op infection, UTI, etc) and we will use our medical judgement on allowing them in the office
  • Screened verbally with questionnaire (see COVID 19 patient questionnaire)
  • Wear a mask or face/nose covering
  • May not bring a visitor/guest
  • Each staff member will have their temperature checked prior to entering the work area and clocking in.  Employees must be:
  • Temperature checked and under 100.0 F (OHIO)
  • If employees are under the care of a physician for a non-COVID condition and are not contagious, but have a low-grade fever due to the condition they are being treated for (ie. UTI), we will use our medical judgement on allowing them in the office for work
  • Symptom free
  • Wear a mask

Mask Protocol

All persons entering the building must have a mask.

Cleaning protocol

All rooms and lobby spaces have been altered to remove upholstered furniture and ensure all services are able to be wiped down with proper cleaning supplies.

Patient Rooms

  • All coverings for exam tables and drapes are disposable
  • Thorough cleaning of each room between each patient
  • Thoroughly cleaning of iPad before and after use when it is necessary to use
  • Hand washing is vital to staff and patients and we have multiple restrooms and hand washing stations in our office, as well as in every patient room


  • Lobby surfaces are cleaned and sanitized down each hour
  • iPads cleaned and sanitized after each use
  • Dirty laundry removed from rooms multiple times per day
  • Patient restrooms will be cleaned and stocked multiple times each day

Telemedicine option

Effective May 6, 2020 we will be making health and aesthetic visits available in office for all providers on their normal schedule.  However, we understand that these times are difficult and many patients may have concerns for being in public.  Therefore, if a patient asks for a telemedicine option, throughout the month of May, we will continue to utilize DOXY.ME for these few appointments when an exam is not necessary (such as, but not limited to: consultations, lab results, BHRT cream/injection follow-up visits).

Purchase by phone

  • In an effort to minimize time in our office for patients, we will continue to offer our patients phone purchases with office pick-up or mailing for the USPS fee.
  • Patients can continue to purchase your supplements or skincare through the SHOP on our website
  • Payment for many treatments will continue to be collected at the time of scheduling to minimize time at checkout.